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2 results found

  1. Contact Number

    Provide a phone number with a live person so Customer can call for help.

    5 votes
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    1 comment  ·  Service Idea  ·  Admin →
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    completed  ·  AdminJim Wilcox (Ecommerce Adminstrator, SmartBuy) responded

    Hi,
    Thank you for the feedback!

    At this time we have decided to not provide a phone number on our store front because it gave the impression we would be able to help our customers on a 24/7 basis which we cannot.

    Does that make sense to you? I am curious what your thoughts are on that.

    Thank you for your business!

  2. Reduce SH/Postage; Improve service

    Reduce SH/postage costs. Your costs are 2-4 times the average + your service is slow. We are paying a premium price for mediocre service and slow delivery. And then it comes stuffed in a plastic envelope--does it cost $11 to place 1 item in a plastic bag and ship-NO.

    1 vote
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    0 comments  ·  Service Idea  ·  Admin →
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    completed  ·  AdminJim Wilcox (Ecommerce Adminstrator, SmartBuy) responded

    Thank you for the feedback.
    Shipping is expensive today. Our Apparel Program Design team and your management have put together the best overall package available today.
    We will certainly keep your feedback in mind as we continue to provide the best possible service we can.
    Thank you for your business!

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